om·buds·man 
/ˈɑ:mˌbʊdzmən/ noun
plural om·buds·men /ˈɑ:mˌbʊdzmən/ noun /-mən/ [count] : a person (such as a government official or an employee) who investigates complaints and tries to deal with problems fairly
▪ The insurance company's ombudsman was able to resolve the problem. ▪ The town's ombudsman said he would look into charges of corruption.
▪ The insurance company's ombudsman was able to resolve the problem. ▪ The town's ombudsman said he would look into charges of corruption.
