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ombudsman

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ombudsman/ˈɑːmˌbʊdzmən/noun
pluralombudsmen/-mən//ˈɑːmˌbʊdzmən/
ombudsman
/ˈɑːmˌbʊdzmən/
noun
pluralombudsmen/-mən//ˈɑːmˌbʊdzmən/
Learner's definition of OMBUDSMAN  
[count]
: a person (such as a government official or an employee) who investigates complaints and tries to deal with problems fairly
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